Thanks for confirming your details via private message @k850ilw. Manage Your Account. Check out the purple envelope in the top right hand corner for a private message from me. The pods can only be sent out one at a time too. Speak soon, Nat. Hmm. Networking and WiFi. Customers who take out Virgin Media's WiFi Max guarantee will be sent up to three WiFi Pods to help improve wireless signal around their home. Simply text us on 07533 016 422 (for free on a Virgin Mobile) between 7am and 11pm Monday to Friday or 8am and 8pm Saturday to Sunday. I'm fuming , how come Virgin media are quick to take yer money when things go up, but will not get back in touch with you when you have a problem, I thought I was OK on phone and laptops, regarding things I need to find out , but trying to order pods , to try and get better wi fi speeds is a nightmare, doing a. Broadband. I am so sorry that you have also faced an issue ordering a Pod. Here you’ll find all the help you need for Virgin Media related problems and issues. Please help. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan to complete, and then tap Continue. See the following page for details, including how to order online via My Virgoin Media or through the Connect app. Here you’ll find all the help you need for Virgin Media related problems and issues. I upgraded to a Hub 4 and Gig1 around 2 months ago and have just constantly been struggling to connect at the far end of my house. . SpeedHi I need to order Wi-Fi pods as my signal is poor in the bedroom. 5X hub with poor WiFi, pods repeatedly cancelled in Networking and WiFi 10 hours ago; Order Wi-Fi pods in Networking and WiFi yesterday; Virgin Media Refusing to send Wifi Pods or max even though the Wi-Fi speed is lower than the Guarentee in Networking and WiFi yesterday; Wifi pod issues in Networking and WiFi Saturday; WiFi. . Wireless right beside the hub is averaging 220mbps outwith this room the wireless is just terrible. Hi @BenCuiffe . If you need any further help after doing this, let us know. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection. The app guides you through optimal pod placement and. Hi @xanabutt . The app should detect low signal and allow you to order them straight from there. Scan complete, Tap continue. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you. Wait 2 mintues for Scan. Networking and. I'm so sorry to hear you're having a bit of trouble with Wi-Fi speeds and ordering a Wi-Fi Pod, but I'm not entirely sure what you mean when you say you're trying to activate Wi-Fi Max. Networking and WiFi. Then Start the scan again. Right from the. About our help and support page. Looking from our end, we can see that you have already contacted the team about ordering some pods for your home. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. Every time I call (4times now) the agent has successfully ordered me a new Wi-Fi pod. Subscribe to this message's RSS feed. Tap Start the scan. Sorry to see you've been having difficulties in ordering the WIFI Pods via the Connect App 😔 I'll certainly be happy to help arrange this first Pod for you. Please look out for the purple envelope in the top right of your screen. Don't rent VM Pods at £8 per month they are shockingly restrictive and poor value. Hello My broadband speed is a bit spotty in my flat - I get 500mbs+ in my bedroom (Bedroom 2) where I use it most but poor readings in the rest of the residence. The pods can only be sent out one at a time too. Tap Add a room, Tap the room you're in. You can check WiFi speeds to your Hub and devices, manage all your WiFi Pods, tackle common WiFi hiccups, get expert help and loads more, all in one place. Scan complete, Tap continue. More on accessibility contact options Guy very helpful explained that sales couldnt order but would get through to tech team but the wifi pods wouyld be free, put me on hold and after 25 minutes, tech team member answered ask what the problem was (blackspots in bedroom low sig 12 meg. any help would be. Seems to be a common problem. . I tried using the connect app but it is just about fast enough when connected so it won't let me order one. Start the Scan (do this in every room) Scan complete. Thank you so much for your help! I've run the network diagnostics as per your instructions, and yes it shows the temperature of my Hub 3. Networking and WiFi. I have the 1gb package, I have run the speed test which confirmed there's very poor signal. That means double the mobile data on every eligible O2 Pay Monthly plan in your household. • View, manage and even order WiFi Pods*. (The app needs to show you get download speeds under 20Mbps to be able to order the pod ) Please try following the instructions <<< here >>>Mobile Your Account. Our new WiFi Max service allows you to have up to 3 pods. The mesh wifi pods now come with a speed guarantee . However, you would soon pay off that cost by buying a "better" wireless solution that will be yours to own and use forever but it isn’t the simple plug and play option of the Pod (s). Networking and WiFi. Hi @Pinkle89 thanks for getting back to us. SpeedQuickStart, set up and connections. • Tap Add a room, Tap the room you're in. Account - Cable. The pods are free on the Gig1 package, Ultimate Oomph, or any Volt bundle, however if you are on any other package then they are £8 a month. . ) he went through and ordered the pod for me, so hopefully will come through and be free. Whilst they may be included in the package, a pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. However they can be chargeable depending what package you on. You can get your 1st one by signing up to WiFi max. 0 Kudos. • View, manage and even order WiFi Pods*. Virgin Media. Reply. However they can be chargeable depending what package you on. The app should fine tune your connection and make it stronger in your various rooms and then if yuo meet the criteria order a pod for you. Buy a £30 Wi-Fi Repeater from Argos or Amazon etc ! Be aware that the correct placement of the Wi-Fi Repeater is mid way between the Hub and the son's bedroom. The mesh wifi pods now come with a speed guarantee . Scan complete, Tap continue. These are all described as "Great" with a green circle, and don't give me the option of ordering a WiFi pod. I have the 1gb package, I have run the speed test which confirmed the. The hub is located towards the back of my home but I didn't have anywhere near these wireless issues when I had the SH3. They may even be able to get you a better offer if you're not in a contract so becomes a 2 in 1, but that's the easiest route. Hi, I too am having similar problems. It is not coming up on the virgin connect site. I would advise that we don't have the ability to order multiple pods for a customer and can only be issued one at a time - this is simply to avoid customers claiming Wi-Fi pods that may in fact not be needed. I've recently changed my package to a Volt package, which includes access to up to 3 Wi-Fi pods. . Wireless in my living room using Virgin's speed test is sometimes coming in at only 3mb and upstairs is equally the same. Billing and payments. Speed Hi BenHawkeye . But only if the speeds are consistently below 20Mbps in that room. Virgin Phone Switchover. · While connect to WiFi, Tap I’m. 0" for 10 devices in. -. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi. Am on 1GB, very weak signal in partners office and constantly disconnecting. Hi , Thank you for your post and welcome back to our community forums. Re: Order WiFi pods. The pods can only be sent out one at a time and a minimum of 7 days apart. . · Then Start the scan again. Tap Add a room, Tap the room you're in. The best way to get a pod order is download the Virgin Connect app, from here do a scan. They may even be able to get you a better offer if you're not in a contract so becomes a 2 in 1, but that's the easiest route. Chatter and natter. The best way to get a pod order is download the Virgin Connect app, from here do a scan. Wi-Fi pods - failed orders. Our new WiFi Max service allows you to have up to 3 pods. on 08-05-2023 21:07. Is there a good reason - 5444366. Thanks for reaching out to us. We recently had VM fibre installed and the engineer said we needed to wait 14 days before ordering any WiFi Pods. Have you followed the set up instructions and troubleshooting that's detailed her. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers. You can add WiFi Max to any deal that doesn’t have Volt (M50 Broadband or. on 24-04-2023 10:57. Further exclusions & legal stuff apply. Despite trying to use the connect app on multiple devices (and in the same room a. (Spoiler: there is no modem mode currently on the 5x), Thanks for your response here and welcome back. Wifi keeps dropping out in some of the rooms of my house. It's great to hear you're looking at having WiFi Pods. When I try to get a pod it seems like I an going to be charged even though I am an existing o2 customer who should be able to. Manage Your Account. This will optimise the connection where possible and then if it can't and a Pod is needed, you'll be prompted to order one. Switched On Families. £40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. You need to perform a Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. I have tried contacting customer services no less than 6 times and been assured on every occasion that one has been o. If the scan picks up that you need a pod it will allow you to order some. It says as a volt customer I can have up to three. Our house has a lot of thick internal walls which means the signal doesn’t reach far at all - barely outside the room, let alone beyond that where we have a home office. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection. Tap Start the scan. Thanks for your suggestion. on 24-04-2023 10:57. If you’re not getting download speeds of at least 20Mbps in every room with one WiFi Pod, you can request a second or third by signing in to My Virgin Media, clicking on Your Package and following the steps in the WiFi Max tab. Hi @radders7, thanks for reaching out to us on the Virgin Media Community Forums. My. The home scan feature will guide you from room to room to carry out WiFi speed tests. Ashleigh_C. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted)Options. I'm going round in circles here trying to order a WiFi Pod. Can anyone help. Wait 2 mintues for Scan. Right here we go, i have one pod already succesfully ordered after scanning on the connect app, it does a great job and really. There are so many things that can influence a WiFi connection some of which include but are not limited to, walls being built with concrete instead of brick, it could even be that your next door neighbours router is interfering with yours. I have no coverage in at least one room in the house so need boosters, I've used the connect app to check speed in each room and for one room it either doesn't register at all and says it's not working or shows download sp. 👋🏼 I'm sorry to hear about the issues you are having when trying to order out the Wi-Fi pods. Technical assistance just gets an AI that assumes there's a fault. I am now on the phone and moving between departments and being on hold. My Virgin Media App. If it finds a potential signal-less spot, it’ll test your broadband speed to the WiFi Hub to make sure there isn’t a. These are all described as "Great" with a green circle, and don't give me the option of ordering a WiFi pod. The Virgin Media Connect app is the control unit for your WiFi. The clever technology inside our WiFi Pods uses the cloud to understand how you use WiFi and constantly adapts to create the best conditions for the network your home needs every day. Tuning in. How to perform the scan and order the wifi pods when using the Connect app. The Virgin Media Connect app is the control unit for your WiFi. Scan complete, Tap continue. Wait 2 mintues for Scan. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. . Then Start the scan again. Can someone help me order them? The page says they are out of stock, but can see people are getting them in other posts on herePods are only free to customers on the 1GB, Ultimate Oomph or Volt packages - is that you? If so they are worth trying - they should work for you. - 5289462. I joined virgin broadband yesterday. The agent will ask you to upload screenshots of the scan results and then order the pod for you which should be delivered by yodel a few days later. I've just been struggling to speak to a human and get it actually ordered! I am sorry about that 😥 That must be frustrating, but you've come to the right place to get some help! Speak to you soon!Had Virgin installed yesterday and unfortunately the majority of the upstairs is getting a wi fi signal way below 20mbps. TV on the go. I know I need at least one additional wifi pod but there seems to be no menu option that lets me order one. Go to solution. However, when I downloaded and used Chrome on my iPad, I found the icon and used it to have a message conversation with “Andi BOT” about ordering a WiFi Pod. QuickStart, set up and connections. I might be missing something but I can't find any order form and have 3 rooms with below 10Mb. Pick a category to get started. Hi @Zahra_m27 . Don’t worry if you have our new Hub 5x – exciting things are coming soon. When your household is with Virgin Media and O2 you’ll get supercharged speeds, data and WiFi. Welcome to Virgin Media’s help and support page. I tried running a diagnostic through the VM Connect app in the dead spot and it said I was eligible to order a Wi-Fi pod, but it directed me back to the Virgin Media website, and from there it told me to chat to an agent online to order a pod but the chat/messaging service disconnects before I get a response. Hey Vinny66, thank you for reaching out and I am sorry you are having some issues with trying to order a pod. To do this, you’ll need to wait until you receive your tracking email. Home Phone. Do: use the Connect app to run a super-intelligent WiFi home scan. 🌞QuickStart, set up and connections. Please can you try using the Connect app again to perform the Home Scan in the area where the signal is low(est) by performing the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. The pods can only be sent out one at a. It's unclear just how to get this - the connect app is a little inconsistent, and I can't find anywhere to order it online. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsIf you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point, (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3). Scan complete, Tap continue. A broadband speed boost to the next available level (up to a max of 1Gbps) and up to 3 WiFi Pods (if needed) at no extra cost. Networking and WiFi. The pods are only free for volt customers and 1gig service. Hi all, I have been trying to use the Virgmin Media connect app to order a Wifi pod. Sorry to see you've been having difficulties in ordering the WIFI Pods via the Connect App 😔 I'll certainly be happy to help arrange this first Pod for you. • Then Start the scan again. Tap Start the scan and then. The mesh wifi pods now come with a speed guarantee . Start the Scan (do this. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the. Wait 2 mintues for Scan. SpeedOur new WiFi Max service allows you to have up to 3 pods. . • Wait 2 mintues for Scan. Virgin Media; My Virgin Media; Shop; Help;. Tap Start the scan. Speed Please can you try the below steps usng the Connect the app:-. Please let me know how you get on. Our new WiFi Max service allows you to have up to 3 pods. We've also been upgraded to Volt 500, so understand we are eligible for a free Wifi Pod. Browse. My Virgin Media App. Thanks,Please try the below steps as it should help if a Pod is needed; • Tap Start the scan. Wait 2 mintues for Scan. It can take a few days for the Connect app and the Hub to synchronise, so keep trying. Then Start the scan again. Then Start the scan again. Our home scan feature will guide you from room to room to carry out WiFi speed tests. Welcome back to our community forums and sorry to hear you have been unable to reach our team to order a WIFI pod. Subscribe to this message's RSS feed. If the scan picks up that you need a pod it will allow you to order some. . Sign in to My Virgin Media You can also order WiFi Max or get a second or third WiFi Pod,. Browse Virgin Media Virgin Media Community. However they can be chargeable depending what package you on. While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan to complete, and then tap Continue. AndChiron • 4 days ago. 1 ACCEPTED SOLUTION. the FAQ doesn't say anything about it being Volt+Gig only nor is there any mention at all on the FAQ page about them being chargeable. QuickStart, set up and connections. on 17-07-2023 18:24. . Wi-Fi extenders. Add a Comment. Complaints. . While connect to WiFi, Tap I’m ready. the FAQ doesn't say anything about it being Volt+Gig only nor is there any mention at all on the FAQ page about them being chargeable. Hi, WiFi doesn't reach most of my house, I'm now a Volt customer so should be able to get the WiFi pods free. My Virgin Media App. So I can help I will send you an invite into a private chat, please look out for the white envelope to accept. Check out the do's and don'ts, in our Community FAQs. If the scan picks up that you need a pod it will allow you to order some. In one room the wifi is intermittent and sometimes disconnects because of weak signal. Virgin Phone Switchover. Tap Start the scan and then. TV on the go. All the information you need to setup your first Pod or fix an issue can be found here. I have a Volt package so should be able to get up to 3. Scan complete, Tap continue. Next, it checks your broadband speed to make sure there are no issues preventing you getting the most from it. However, their Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages - is that you? If so they are worth trying - they should work for you. My Virgin Media App. . You can now order an Intelligent WiFi Pod by calling 0800 064 3850. QuickStart, set up and connections. If you are using a PC/Laptop then you can just click on the little at the top right-hand side of the page to access your inbox. 😞 I will assist you on this and send a private message. Sorry to hear that you've been unable to order your pod via connect app. Tap Start the scan. To change your network name and password, go to the Broadband tab, tap the menu symbol in the top right corner and tap on WiFi networks. All the information you need to setup your first Pod or fix an. As you are a Volt customer, you get the Pods free, otherwise they are £8 pm. • While connect to WiFi, Tap I’m ready. Only a button that says "Learn about Wifi pods", which goes to the "Activate Wifi Max" page. · Scan complete, Tap continue. Start the Scan (do this in every room. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. Virgin Media help and support. Download the Virgin Media Connect app now. Then Start the scan again. • While connect to WiFi, Tap I’m ready. QuickStart, set up and connections. Using our mesh WiFi Pods (white), boost your home broadband coverage and make sure no room is left unconnected. To see if you need a WiFi Pod, simply test your speeds on the Virgin Media Connect app. I have spent an hour looking through the VM website and I can - 5149114. You can call in to order them if you want to go ahead - or a VM person will respond on here in a day or two. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Our new WiFi Max service allows you to have up to 3 pods. Simply sign into My Virgin Media and you will see your orders on your account dashboard. Just make sure your mobile is on the correct VM wifi network and not using any VPN's. I upgraded to the Gig1 service and was told I could order up to 3 wifi pods. Virgin Mobile. I did the latter and was "accidentally" charged an extra £3/ month on top of my volt package so just make sure they don't do that if you're entitled to them. QuickStart, set up and connections. Tap Add a room, Tap the room you're in. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. You need to use the Connect app to perform the Home Scan in the area where the signal is low (est) The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Browse Virgin Media Virgin Media Community. · Tap Add a room, Tap the room you're in. Wow, so basically I will be charged up to £10 a month on top of the £110 I am already paying for basic broadband, basic TV package and a phoneline I can not use! Time to switch providers!! Please see message 2 on the following <<< pinned post >>> which details how to request the wifi pods. We can see you have managed to speak to the team since posting and the pod was discussed, we trust everything was covered during the call. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. How do I order a WiFi pod? I click on the link and it says that demand is high and to come back later. This guide looks at how Virgin Media's. You can only have a maximum of 3 Pods. SpeedSee the following page for details, including how to order online via My Virgin Media or through the Connect app. Glad to hear the first pod has arrived and the second is on the way! We would love to know how you get on with them. Browse Virgin Media Virgin Media Community. As explained in the video, all you need to do to get your hands on an intelligent WiFi Booster is use the Connect app home scan feature. . Hub5x Poor Wifi range, how to order wifi Pods in Networking and WiFi Friday; Need to Order Pods but I cant order through Virgin Connect in Networking and WiFi Friday; Latency, jitter and packet loss issues preventing us from working from home - considering cancelling in Speed Thursday; WiFi Pod ordering shambles in Networking. Start the Scan (do this. Go on live chat on VM website and request a pod. Sorry to see you are having problems ordering the wifi boosters. Re: Order Wi-Fi pods on 21-07-2022 16:00 You do have to call in to order the first one (cant do it online t- he website is borked) - or try the web-chat or whatsapp functions (that has worked for some) - or just wait here for a VM person to respond in a day or two and they will sort the first one for you . The app should fine tune your connection and make it stronger in your various rooms and then if you meet the criteria order a pod for you. We're here to help. Sorry to hear of the wireless network issues experienced and the problems getting another pod ordered, we appreciate you raising this via the forums and welcome to the community. With the WiFi Max pods that we do, if you are on a Volt Bundle, or the 1GB package then you are entitled to the WiFi MAx pods for free. Scan complete, Tap continue. Like many others on this community forum I am also having trouble obtaining the first Wi-Fi pod in order to meet the VM guarantee for max Wi-Fi. There's areas of my house that get no wifi signal. We’re so confident in this technology that we’ve launched. The app should fine tune your connection and make it stronger in your various rooms and then if you meet the criteria order a pod for you. VM now supply “wifi Pods” (no longer doing cheap and cheerless “boosters”). My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Happy to pick this up for you - check out the envelope in the top right hand corner for a private message from me. WiFi Pods are a brilliant and affordable solution for combatting wireless signal dead zones around your home, delivering a strong connection to every nook and cranny. Stream from Virgin Media. Options on 15-10-2021 15:06 Pods are free to customers on 1GB or Ultimate Oomph packages - is that you? If so you have tio call in to order the first one. And to help keep things ticking over, you get Intelligent WiFi service included and we’ll provide up to three signal-boosting mesh WiFi Pods (if they’re required) to extend your network – at no extra cost with Gig1 Fibre Broadband and our Volt packages. Networking and WiFi. It helps you get your broadband up and running and make the most out of your WiFi experience, all from the comfort of your sofa. Thank you @Wytham. The pods are free on the Gig1 package, Ultimate Oomph, or any Volt bundle, however if you are on any other package then they are £8 a month. Stay safe online. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. If the scan picks up that you need a pod it will allow you to order some. You need to use the Connect app to perform the Home Scan in the area where the signal is low(est) . • Start the Scan (do this in every room) • Scan complete. I am also looking to order Wifi pods. Thanks, Kath_F . Not ideal when the Connect app only occasionally decides to recognise the hub. This does not seem correct, given we are. If that doesn't work you can also try calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) Call around 8am if possible when lines first open and are least busy. Tap Start the scan. Virgin TV 360. They are free on Volt, 1GB or Oomph bundles. They are free on Volt, 1GB or Oomph bundles. Can I ask if you have been able to run checks via the app following these steps: · Tap Start the scan. Optimisation complete, Tap Rescan room, Tap Start Scan. The home scan feature will guide you from room to room to. Options. 1 ACCEPTED SOLUTION. Re: Order WiFi pods. Tap Start the scan. While connect to WiFi, Tap I’m ready. I am sorry to hear you are experiencing issues with the WiFi signal in your home, we will be able to help. Plus, No way to access to customer support thru phone, or live chat. . Manage Your Account. Check out the purple envelope in the top right hand corner for a private message from me. I loose WiFi connection completely from half way down my hallway and need the signal to. If you’re not getting download speeds of at least 30Mbps in every room with one WiFi Pod, you can request a second or third one by logging into your My Virgin Media account,. Stay safe online. Thanks - Steve Hi. · Wait 2 mintues for Scan. Once this is done, you can add more Pods (up to a total of 3) at a later date. See the following page for details, including how to order online via My Virgin Media or through the Connect appHi @VAF . Our new WiFi Max service allows you to have up to 3 pods. If it is poor again after the rescan, it. It says as a volt customer I can have up to three. Scan complete, Tap continue. Hi Sorry to see you are having problems ordering the wifi boosters. According to the blurb, if Virgin Media customers “can’t stream Netflix and YouTube content in glorious UHD or 4K in every room due to poor WiFi speeds below 20Mbps“, they’ll be offered up to 3 mesh WiFi pods (repeaters) to help improve their connectivity or, as above, you’ll get £100 credit back if the pods don’t help. SpeedQuickStart, set up and connections. Options. Hi @lojelo5 - thank you for getting back to us. Up to 3 WiFi Pods if needed. WiFi Pods and Boosters. Email. Hi, have done a Wi-Fi scan on the connect app and have three rooms less than 7meg download speed, but doesn’t show me how to order Wi-Fi pods. Tap Start the scan. We would like to show you a description here but the site won’t allow us. Reply. Hmmm thanks for that but that isn't quite how the conversation went. Optimisation complete, Tap Rescan room, Tap Start Scan. Tap Start the scan. i don't have time to sit on a call to customer service for an hour. The results show a few problems - it says "The device xx:xx:xx:xx:xx:x has low signal strength, please move it closer to Hub 3. However, it’s worth pointing out that the.